Mangawhai Shuttles FAQ: your questions answered
Here are the questions we get asked most often. If yours isn't here, get in touch and we'll help.
Booking
Is there Uber in Mangawhai?
Uber and other rideshare apps are rarely available in Mangawhai, especially at night. If you need a ride, it's best to book with a local operator like us ahead of time.
How far ahead should I book?
A couple of days' notice is ideal. Summer weekends, December, January and public holidays book out early, so for weddings, events and Christmas parties, the earlier the better.
Can you do short notice?
Often, yes. If you need a ride today, text us on 022 626 4295 and we'll do our best to fit you in. Bookings made less than 24 hours before pickup need to be paid in full before the trip.
How do I book?
Use the form on our contact page, or the form on the page for your type of trip. We'll come back to you with availability and a price.
Pricing and payment
Do you charge per person or per vehicle?
It depends on the trip. Airport and Auckland transfers are priced per vehicle, so the price stays the same whether there are two of you or six. Event and group runs are usually priced per person. We'll always give you a quote before you book.
Are there any extra charges?
A $20 late-night fee applies to pickups after 10:30pm, and a 20% surcharge applies on public holidays, unless it's already in your quote. Delays past the agreed pickup time are $15 per 15 minutes. Road tolls and parking (other than airport parking) are added to the fare.
How do I pay?
We'll send you an invoice by email, which you can pay by bank transfer or by card through the invoice link. One-off bookings usually need to be paid the day before to lock them in.
Changes and cancellations
What if I need to cancel or change my booking?
Please give us at least 12 hours' notice to cancel or change your pickup time, otherwise the full price is payable. You can cancel by texting 022 626 4295.
Can I change my return pickup time on the day?
Yes, just give us at least 45 minutes' notice.
What if our numbers change?
Please confirm final passenger numbers at least 12 hours before pickup. Extra passengers are welcome if there's room, at the per-person rate. If numbers drop after you've confirmed, the price isn't reduced.
On the day
Where do you pick up at Auckland Airport?
We meet you at the standard public pickup area. Give us your flight number when you book so we can keep an eye on delays. For domestic flights we allow 30 minutes after landing, and 60 minutes for international flights, before waiting time charges start.
How much luggage can I bring?
Normal suitcases, golf bags and prams are fine. Just tell us what you're bringing when you book so we send the right vehicle. Oversized items like surfboards or bikes need to be arranged with us first.
Do you have child seats?
Child seats need to be requested when you book, and are subject to availability.
Do you have wheelchair-accessible vehicles?
No, our fleet is SUVs and vans without wheelchair access. Our SUV is a good height for passengers with minor mobility issues, so get in touch and we'll talk through what will work for you.
Do you do late-night pickups?
Yes. We regularly run late-night pickups from weddings, events and the tavern. A $20 late-night fee applies after 10:30pm.
Where we go
What areas do you cover?
We're based in Mangawhai and cover Mangawhai Village, Mangawhai Heads, Mangawhai Central, Langs Beach, Waipū, Kaiwaka, Te Ārai and Tomarata, plus trips to Matakana, Whangārei, Auckland and Auckland Airport.
Can you meet the bus?
Yes. We can meet InterCity buses at Kaiwaka or Warkworth, or Auckland Transport buses at Wellsford. See our post on getting to Mangawhai by bus.
Do you work over Christmas?
We don't normally run on Christmas Eve or Christmas Day. If you need something special, get in touch and we'll see what we can do.
Still have a question?
Send us a message through our contact page, call 022 626 4295 or email mangawhaitaxis@gmail.com. You can read our full terms in our terms and conditions.